CUSTOMER SERVICE, SHIPPING & RETURNS

DELIVERY & SERVICE ALERT

Please note, due to the COVID-19 coronavirus pandemic, we are working daily to ensure your orders are processed and shipped without delay.

To do our part to protect our staff and community, our customer service agents may be working remotely. During this time, the best way to get in touch with us is using the Help/Live Chat widget at the bottom of each page. We expect it to be challenging to handle call volume and anticipate that wait times for phone calls to be longer than normal.

Thank you for understanding and for your patience during this tough time.

SHIPPING POLICY

We service North America only. Please visit Rudy Project International to place an order outside of our territory.
We gladly service US citizens through APO/FPO addresses.
*We offer free standard shipping on orders over $200 to the lower 48 continental United States - see your shipping rates during checkout. (excluding orders that contain a helmet)
With the exception of prescription eyewear, in stock items ship daily from Southern California.
Orders are processed Monday - Friday (excluding holidays).
Orders placed on weekends will ship the following Monday, excluding holidays.
Orders received by 3pm Pacific Time ship the same business day.

Standard shipping typically takes 2-3 days to the West Coast and 5-9 Days to the East Coast and Canada.

Shipping offers are subject to change without notice.

Daily Order Cut Off Time

Orders placed after 3pm Pacific or 6pm Eastern will ship on the following business day. We ship orders on Monday-Friday from our warehouse in Southern California and shipments take apx. 5-9 business days to arrive on the East Coast & Canada. If you live in the West, your order will most likely arrive within 2 or 3 business days.

Two Way Shipping (Lower 48 Continental US Orders Only)

Lower 48 US orders over $200 qualify for two way shipping and you will be provided a prepaid return shipping label through our online return portal. If you would like to process a return using a free return label, see the return section below and use the "Start My Return" button.

Note: Canada, Alaska, Hawaii, Puerto Rico, Guam and APO/FPO customers do not qualify for free return shipping.

Overnight Shipping Terms

Overnight shipping is only available in the Lower 48 of the US and is not guaranteed to be delivered the next business day. (some rural areas) Rudy Project is not responsible for deliveries that do not arrive overnight*. Overnight orders placed on Friday could be processed the following business day based on the cutoff time defined above. (We do not offer Saturday delivery)

Delivery Address / Post Office Boxes

Sorry, we do not deliver to P.O. boxes so we'll need a residential or commercial street address to ship your order to. (with exception to APO/FPO addresses) If you submit your order with a PO Box as the delivery address, this will delay your order from being processed until we are able to contact you and obtain a valid residential shipping address.

Alaska / Hawaii / Puerto Rico / Guam Customers

For customers in Alaska, Hawaii, Puerto Rico and Guam, we offer custom shipping options to your region and you will see these during checkout. Sorry, but we can not offer overnight shipping to your area.

Canadian Shipment Schedule

All duties and taxes, door to door are included in the shipping fee's during checkout for Canadian orders. We ship all Canadian orders on Tuesday's and Thursday's and they typically take up to 7 business days to arrive. If your package has not arrived within 7 business days, please call us so we can track it. Sorry but we do not ship orders to the Canadian province of Nunavut NU.

* All shipping prices are subject to change without notice. Free shipping offers exclude order with a helmet(s). Severe weather, natural disasters, and other uncontrollable events could cause delays for delivery services. When the delay is due to an act of nature, shipping refunds are not issued.

Return Policy

90 Day Risk Free Money Back Guarantee
Ordering on the Internet could be risky, but not with our industry leading 90 day money back guarantee! Have the confidence to purchase and evaluate our award winning products with plenty of time to determine if we're the right fit for you!

Rudy Project North America Return Policy

If your original purchase qualified for free return shipping, you will be provided a prepaid return shipping label once you complete your return through our online return portal below.

Once your return has been created and accepted, package the item(s) securely in the original box and place the return shipping label over the original label and make sure your return authorization number is visible on the outside of the box. Drop your package off with an appropriate shipping carrier and be sure to keep a copy of your invoice and tracking number.

If you do not have the original box or receive a prepaid return label, please send your item(s) back in a secure shipping carton and sent in a traceable manner (UPS, FedEx, etc.) to the following address:

Rudy Project North America Returns
Attn: PUT YOUR RA NUMBER HERE
1015 Calle Amanecer
San Clemente, CA. 92673

Non Prescription Products

Start your return within 90 days of purchase using the button below for a full refund* (less any shipping & handling fee). No hassles, no questions.

Custom Prescription Products

If you're experiencing issues with your Rudy Project prescription eyewear, please contact us directly and our optical team will assist you. If this is your first pair of sport prescription eyewear there's a wide range of possible adaptation issues that could exist and in most cases it can be handled without giving up and returning your glasses. We want you to be happy with your new prescription glasses and provide additional support to ensure you are, but if you decide to return your order for any reason just follow the instructions below.

If you ordered prescription eyewear directly through us, start your return within 90 days of purchase using the button below for a 100% refund* for any frame or accessories and a 50% refund for the rx lenses and any coatings. (less any shipping & handling fee).

If you ordered prescription eyewear through an authorized Rudy Project retailer, please return your eyewear to the retailer for assistance.

Product Exchanges

Sorry, we do not offer product exchanges at this time. To complete an exchange, return your original order per the instructions above and place a new order on our site for the item(s) you wish to exchange for.

* Original packaging should be returned or a repacking fee will be deducted from your credit. If you received a promotional item(s) with your original purchase, this promotional item(s) should be returned or we'll deduct the retail value of the promotional item(s) from your credit. Product returned for credit must be in 100% resalable condition and show no signs of wear or use.

START MY RETURN

Start My Online Return

STILL Have a Question?

For the fastest service, use the Chat feature found at the bottom of your browser window.

Chat Hours:

Monday - Friday, 8:30am - 3:45pm (Pacific Time)

To speak to a Customer Service Representative Call: (949) 272-2440

Customer Service Telephone Hours:

Monday - Friday, 8:00am - 4:00pm (Pacific Time)

Closed Saturday and Sunday

All prices listed are in U.S. Dollars. If you are using a credit card from a Canadian (or other international) bank, your credit card company will convert your order total on your credit card statement to Canadian Dollars (or other foreign currency) based on the conversion rate at the time of your order.