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Rudy Project North America Return Policy
If your original purchase qualified for free return shipping, you will be provided a prepaid return shipping label once you complete your return through our online return portal below.
Once your return has been created and accepted, package the item(s) securely in the original box and place the return shipping label over the original label and make sure your return authorization number is visible on the outside of the box. Drop your package off with an appropriate shipping carrier and be sure to keep a copy of your invoice and tracking number.
If you do not have the original box or receive a prepaid return label, please send your item(s) back in a secure shipping carton and sent in a traceable manner (UPS, FedEx, etc.) to the following address:
Rudy Project North America Returns
Attn:
PUT YOUR RA NUMBER HERE1015 Calle Amanecer
San Clemente, CA. 92673
Non Prescription Products
Start your return within 90 days of purchase using the button below for a full refund* (less any shipping & handling fee). No hassles, no questions.
Custom Prescription Products
If you're experiencing issues with your Rudy Project prescription eyewear, please contact us directly and our optical team will assist you. If this is your first pair of sport prescription eyewear there's a wide range of possible adaptation issues that could exist and in most cases it can be handled without giving up and returning your glasses. We want you to be happy with your new prescription glasses and provide additional support to ensure you are, but if you decide to return your order for any reason just follow the instructions below.
If you ordered prescription eyewear directly through us, start your return within 90 days of purchase using the button below for a 100% refund* for any frame or accessories and a 50% refund for the rx lenses and any coatings. (less any shipping & handling fee).
If you ordered prescription eyewear through an authorized Rudy Project retailer, please return your eyewear to the retailer for assistance.
Product Exchanges
Sorry, we do not offer product exchanges at this time. To complete an exchange, return your original order per the instructions above and place a new order on our site for the item(s) you wish to exchange for.
* Original packaging should be returned or a repacking fee will be deducted from your credit. If you received a promotional item(s) with your original purchase, this promotional item(s) should be returned or we'll deduct the retail value of the promotional item(s) from your credit. Product returned for credit must be in 100% resalable condition and show no signs of wear or use.
